My son broke his collarbone in football practice and the emergency room said that his Blue Cross insurance card was inactive.  I called my insurance agent at the time and he didn’t help me at all.  In fact, he told me to call the healthcare marketplace and gave me their number.  I called Melanie since I didn’t know what to do.  She took the situation “by the horns” and cleared up the confusion between the Marketplace and Blue Cross.  The insurance is now active and I now use Melanie for all of my healthcare insurance needs and I will use no one else.

M.D. Ellis, Whitehouse, TX

Mrs. Melanie Baxter Black is one of the best insurance brokers that I have ever had experience to work with.  Mrs. Black goes out of her way to help her clients.  She goes over your paperwork with you and if you don’t understand, she will patiently explain it until she knows that you understand.  I love her as my broker and I wouldn’t want anyone else.  When I call her, if she doesn’t answer right away she will return my call shortly.  She takes her time to explain if there is something that us older folks need concerning our insurance.  Mrs. Black, keep up the good work.

Roy B., Beckville, TX

Melanie is reliable and dependable in her work.  She explains all the details so you understand.  She is a hard worker and is very easy to work with.  I’ve known her for seven plus years.  She is my go-to person.

Carolyn C., Longview, TX

I have been a client of Melanie Black for about three years.  She has helped me with all my plans that dealt with my Medicare.  She’s very knowledgeable and she’s very helpful.  She does have patience with us because when it comes to these plans, you get so many calls from people telling you or you can get this or you can get that and when you go for it, it's not what they stated it to be.  I would recommend her to anybody because she is a very helpful, patient person.

Maxine H., Longview, TX

Melanie Black has been awesome in getting our insurance good.  She works hard and always available.

Mary Jane & Gary, Longview, TX

Melanie is a long-time acquaintance and respected friend.  When my husband and I needed help choosing coverage for insurance as we were coming the age of Medicare/Medicaid, I contacted her.  We were relieved to find that she was able to provide the information that we needed to make and informed choice.  Her insight into the endless options and knowing which plan would suit our personal needs has been a blessing.

Karen & Dan, Henderson, TX

When I signed up for Medicare and had to decide my provider, I went to Melanie because she would personally sort through all the information with me.  It can get really confusing for us recipients when we get bombarded by texts and phone calls and see all the ads on TV.  Melanie put together some best case options for me and my personal situation, and we talked through the pros and cons of each.  She also was able to tell me if my doctors were in my network for each plan.  When questions come up, I can go to Melanie for explanations and answers.  She always makes me feel like I’m the most important person in the world.

Necia P., Lindale, TX

Melanie Black is a very good agent.  I’m very happy with her response whenever I called.  She’s very helpful and a very happy agent.  I would recommend her to anyone that needs insurance of any kind.  She has helped me tremendously!

Jeanette P., Kilgore, TX

Melanie is a great resource for me with my insurance and healthcare needs.  She is knowledgeable on how supplemental policies compliment my needs provided by Medicare.  She works with me to access services that I need but do not have.  I am happy to recommend her to you!

Betty K., Carthage, TX

My son broke his collarbone in football practice and the emergency room said that his Blue Cross insurance card was inactive.  I called my insurance agent at the time and he didn’t help me at all.  In fact, he told me to call the healthcare marketplace and gave me their number.  I called Melanie since I didn’t know what to do.  She took the situation “by the horns” and cleared up the confusion between the Marketplace and Blue Cross.  The insurance is now active and I now use Melanie for all of my healthcare insurance needs and I will use no one else.

M.D. Ellis, Whitehouse, TX

Mrs. Melanie Baxter Black is one of the best insurance brokers that I have ever had experience to work with.  Mrs. Black goes out of her way to help her clients.  She goes over your paperwork with you and if you don’t understand, she will patiently explain it until she knows that you understand.  I love her as my broker and I wouldn’t want anyone else.  When I call her, if she doesn’t answer right away she will return my call shortly.  She takes her time to explain if there is something that us older folks need concerning our insurance.  Mrs. Black, keep up the good work.

Roy B., Beckville, TX